return policy

t The TFWizzard, we strive to ensure customer satisfaction with every order. If you encounter any issues, our return policy outlines your options.

1. Eligibility for Returns

Due to the custom nature of our DTF gang sheets, we can only accept returns or exchanges under the following conditions:

  • The product was damaged during shipping.
  • There is a printing defect or error caused by us.
  • The order received does not match the specifications provided.

Note: We cannot accept returns for errors in artwork or specifications provided by the customer. Please ensure your designs meet our submission guidelines.

2. Requesting a Return or Exchange

To initiate a return or exchange, you must:

  1. Contact us within [X] days of receiving your order.
  2. Provide proof of purchase (order number and receipt).
  3. Submit photos of the damaged or defective product for review.

3. Return Process

  • Once your request is approved, we will provide instructions for returning the product.
  • Returned items must be unused and in the condition they were received.
  • Refunds or replacements will only be processed once the returned item is received and inspected.

4. Refunds

Approved refunds will be processed within [X] business days of receiving the return. Refunds will be issued to the original payment method.

Non-Refundable Costs:

  • Shipping fees are non-refundable unless the return is due to our error.

5. Cancellations

Orders can only be canceled within [X] hours of placement, provided work has not started on your custom design.

6. Exceptions

We do not accept returns or refunds for:

  • Incorrect design submissions or approval errors.
  • Items damaged after delivery.
  • General dissatisfaction with a design you approved before production.

7. Contact Us

For questions or to request a return, please contact us at:
The TFWizzard